Your Representatives


Mike McCrone

Regional Vice President - MI, NW OH
T 800-492-7400
C 989-400-0128

Mike McCrone's thirty-two years of experience in sales, management, marketing, product training and customer service have centered on improving and implementing the sales process to better connect the manufacturer with the customer in the equipment food service industry. Because of this, he has received several awards for his leadership, performance and customer service.

For the past eleven years, Mike has served as the National Accounts and Zone Manger for Northern and Western Michigan with The HGA Group. His responsibilities focused on delivered sales, negotiation, leadership, and presentation skills for a variety of dealers, consultants and end-users.

Prior to joining The HGA Group, Mike began his career with The Delfield Company in 1977. He worked for Delfield for twenty-one years beginning in the Parts and Service Department then the Sales Department before managing Internal Sales followed by serving as the Director of Sales and Customer Service and the Western Regional Sales and National Accounts Manager.

Mike and his wife, Rachelle, live in Mount Pleasant, MI. They have two children, Michael Jr. and Austen, and a new son-in-law, Andrew.

Bachelor of Arts - Central Michigan University and MMCC, 1983

Bill Hoffman

Territory Manager/ National Account Specialist - MI, NW OH
T 800-492-7400
C 989-621-3522

Bill Hoffman joined Zink Foodservice in August 2014. Bill’s 30 years of foodservice experience includes the past 27 years at Delfield and 3 years prior at Randell Manufacturing. Bill started his career at Delfield as a Sales Engineer before managing the department for 7 years. He’s also served as a Regional Sales Director, National Accounts Director and VP of Sales & Marketing.

Bill and his wife, Theresa, live in Mt. Pleasant, MI. They have two children, Corissa and David.

Bachelor of Science Business Administration - Northwood Institute, 1984

Tom Swartz

Territory Manager - MI, NW OH
T 800-492-7400
C 586-243-0092

Tom Swartz is an industry veteran with a foodservice career spanning almost 30 years. Tom has been on the rep side since 1986, and joined Zink Foodservice in 1990. His primary territory includes the Detroit, Bay City, Saginaw, Flint, Toledo and Ann Arbor markets. His prior experience includes dealer sales as well as work with several high end restaurants. Tom has completed the three year CPMR program and is certified CFSP Level 1.

Tom resides in the Utica area with his wife, Susan, and two daughters.

Pat O'Hare

Regional Account Manager - Healthcare & Education - MI, NW OH
T 800-492-7400
C 616-437-4444

Patrick O’Hare joined the company in January of 2003. Pat had been a manufacturers’ representative in the licensed products industry for over six years. Pat is responsible for accounts in Western Michigan and Northern Indiana.

Pat currently resides in Western Michigan with his wife, Amy.

Bachelor of Science in Business Administration/Marketing - Western Michigan University, 1986