Service & Warranty
Something's down. Here's who to call.
Warranty and service on commercial equipment runs through the manufacturer's authorized service network — and knowing who to call first saves days. Start here and we'll route you to the right door.
Kitchen down right now?
Call us at 800.492.7400 — a real person answers, and we'll connect you with the manufacturer's authorized service agent for your area the same day.
Warranty questions
Warranty is honored by the manufacturer through its authorized service network. Have the model and serial number from the data plate handy — it's the first thing every service line asks for. Not sure whether something's covered? Send the form and we'll find out for you.
Order or delivery issues
Purchases flow through your dealer, so order status, freight damage, and returns start with them — but copy us in. We work both sides of that conversation every day and can usually shake things loose.
Parts, manuals & spec sheets
Every brand page on this site links to the manufacturer's official website, where manuals and spec sheets live. Can't find what you need? That's what the form below is for.
Keep exploring
Where next?
While you wait for the truck.
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