Setting the Gold Standard: The Epic Service of Zink Foodservice’s Inside Sales Specialists

Posted

Updated September, 2024

Client Services Team – Entire team not pictured

At Zink Foodservice, our Inside Sales Team is the backbone of our customer service operations. Their commitment to excellence is evident in the way they handle every customer interaction, ensuring that our clients receive the best possible service. Here’s a closer look at what makes them so invaluable:

Epic Customer Service Standards

Our Inside Sales Team abides by a set of Epic Customer Service Standards that guide their every interaction. These standards are:

  • Smile and build rapport during every customer interaction.
  • Anticipate additional needs; provide the customer more than they asked for.
  • Seek custom solutions of services that are tailored to our customer’s needs.
  • Act with a sense of urgency.
  • Respond to all customer phone calls and emails prior to the end of each business day.
  • End every customer interaction with “What else can I provide for you?”
  • Thank every customer for their business.
In the video, Emily Whitmore emphasizes her teams commitment to prompt responses, tailored solutions, and genuinely caring for their customers and team as part of their “Epic Customer Service Standards.”

These standards are not just words on paper; they are the principles that our team lives by, ensuring that every customer feels valued and heard.

Meet the Team

Click to view individual bios.

Account Manager Team

Corporate
Corporate
Equipment – MI
Furniture, Smallwares, & Tabletop – KY, MI, OH
Equipment – OH
Equipment – OH, WV, W.PA, MI, IN, KY. IL, WI
Furniture, Smallwares, & Tabletop – IL, IN, WI
Equipment – OH, WV, W. PA
Equipment – IN, KY

Estimating Team:

A Day in the Life of an Inside Sales Specialist

To truly understand the value of our Inside Sales Team, it’s essential to know what their role entails. An Inside Sales Account Manager at Zink Foodservice is more than just a title; it’s a responsibility. They are the bridge between our customers and our products, ensuring that every interaction is smooth and satisfactory.

From supporting territory sales managers, managing projects, providing quotes, and identifying potential sales opportunities, to problem-solving for our customers and partnering with Zink Outside Sales Representatives, their role is multifaceted and crucial.

Their ability to work under pressure, manage time efficiently, and communicate effectively makes them an integral part of our operations.

The Inside Sales Team at Zink Foodservice is more than just a department; they are the heart and soul of our customer service operations. Their dedication, hard work, and adherence to our Epic Customer Service Standards ensure that our clients always have a positive experience with us. As we continue to grow and serve our customers, we are confident that our Inside Sales Team will continue to set the gold standard in customer service.

Kind words about our EPIC Team

He continues to do a great job and impress us all

You are by far the most reliable, fast, professional, helpful person I deal with. Thank you again for being you. You are a true treasure!

Excellent! Thank you Quote Team for turning this around and being a great partner.